First & foremost, we deliver throughout East Anglia in our own vehicles, driven by our own drivers, so you know that we will always do all that we can to make our part of your event as straightforward as possible. In order for us to help you with this, it is important that you let us know in writing of any timing issues, for example when a marquee is going to be erected or dismantled, so that we can help you make sure that equipment is not left outside. For larger deliveries we will also send you a questionnaire asking for any information relevant to your delivery. This is to ensure that we know about any awkward entrances, steps or paths that our staff may have to negotiate.
The day before your delivery we will contact you and let you know of a two hour time window when we expect to be with you. Our vehicles are fitted with a tracking system so if we get held up we will contact you to let you know any revision to the timings on the day.
Delivery & Collection is available on all order over £250 ex VAT – the delivery charge is added to your basket based on the delivery Postcode. All orders under £250 ex VAT must be collected and returned by the customer.
When we deliver we try to separate types of equipment so that it is easier for you, or your caterer, to find items when setting the tables. Normally we do not set up or pack down the furniture, although we can also organise to do this, by prior arrangement.
We have purpose made plate and glass boxes, which stack to save room. When getting our equipment ready for collection, it is important that all our equipment and laundry is put together and re boxed or bagged correctly. This ensures that we take up the minimum of your time whilst on site and avoids items being left behind. We will charge a further collection charge for any items that we have to return to collect.
We always try to minimise our delivery charges by organising delivery routes, but reserve the right to charge up to 50p per mile per vehicle for deliveries and collections. If more than one vehicle is required to make a delivery or collection then a further charge per vehicle will be made.
We are also happy to deliver outside our normal delivery area, so if you’re planning a party further away then please ask us and we will do all we can to help.
We look forward to helping you make your event a success.