Frequently Asked Questions
These are our most Frequently Asked Questions…
If you have any further questions, or just need some help and advice…feel free to contact us and we’ll do everything we can to help you out.
What are your delivery charges?
Our delivery charges are calculated according to the postcode of the delivery address and include collection.
What is a Wash up Service?
We provide a wash up service so orders can be returned dirty, equipment just needs to be packed back in to the boxes after use and we’ll do the rest. Some items do not have a wash up charge added but this service is itemised on quotations, so all charges are visible throughout.
What is the Deposit for?
We ask for a deposit, based on 20% of the hire charge, to confirm your booking. This is held separately until after your event and covers any losses or damage.
What happens if we have a problem out of office hours?
We hope this never happens, but in the event of any problems with our equipment we have an out of hours phone number, 07860 466753.
If you have any issues lighting gas equipment please take a look at our instructions here
What are your delivery & collection days?
For weekend events we deliver on the Thursday or Friday so that you have time to set everything up. Collections are on the following Monday or Tuesday.
One hire charge covers the entire period. If you or your venue have any specific requirements, we will always try to help – just get in touch. If you need a weekend delivery or collection, we can let you know the costs for this.
All of our delivery vehicles have a tracker system so that we can give you an accurate time window for delivery, we can phone you if they are going to be later than expected due to unforeseen circumstances such as traffic delays.
Do you have the dimensions and wattage for heavy equipment?
Yes, of course! You can download here